Gems: used to purchase Heroes, Bundles, Stimpacks, and Featured Items.
Gems can be purchased using real money in the Gem Shop.
Enter the Gem Shop by clicking the “+” button found next to the Gem counter added to the top navigation bar in the game’s menus.
Players are awarded 1000 Gems at Player Level 5 and occasionally receive more through progression
Featured items rotate regularly
Shards: crafting material that can be collected and used to forge Heroes, Skins, Mounts, Announcers, Banners, Emoji packs, Sprays, Portraits, and Voice Lines.
Varying amounts of Shards can appear as Loot Chest drops.
Any duplicate items received in a Loot Chest will automatically fragment into Shards.